Customer Service Learner wanted: APPLY NOW
Provide a high standard of customer service support to Thermofisher customers
Manage all telephone / fax / written / web orders within the divisions guidelines, relay price and availability of products to customers where necessary
Respond and process all telephone enquiries as per the service level agreement
Deal with customer complaints efficiently and professionally as per the service level agreement.
Maintain and create new customers accounts
Adhere to SOP’s, SLA’s and departmental training guideline
General office duties required
Competent Microsoft Office user
Strong written and verbal communication skills
Must have the ability to identify and solve problems and to multi task under deadlines
Relevant customer service experience required, preferably in a call centre/office environment
Must possess self motivation , enthusiasm, positive attitude and perform as a team player
Display attention to detail and accuracy in the work place
Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers
Good organizational skills and the ability to prioritize effectively
SAP or Oracle knowledge would be advantage but not essential.
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