Inbound Resolutions Agent

By | Jun 29, 2022

To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures.

QUALIFICATION & EXPERIENCE REQUIRED:

· Minimum Matric qualification is mandatory.

· Minimum of 1-year experience in Inbound debt and/or Inbound Customer Service.

· Working knowledge of South African regulatory and legal compliance requirements.

· Working knowledge of MS Office.

· Aptitude in decision-making and problem-solving.

· Customer-centric.

· Excellent verbal and written communication skills.

· Working 5 days a week and every alternative Saturday.

· Willing to work the following shifts on a monthly rotation basis:

07h00 to 1600 and 08h00 to 17h00.

TO APPLY

Forward your CV and qualification copies (Note that applications without qualification certificates will be rejected.)

Subject Line: Application for Inbound Resolutions Agent

If you have not been contacted within 2 weeks, please consider your application as unsuccessful.