Software Support Technician

By | Jun 29, 2022

Company: Advannotech Pty Ltd

Reports To: Operations Manager

Direct Reports: None

Location: Pretoria

Employment Permanent

Type:

Summary

Advannotech is looking for a technically skilled Software Support
Technician with great interpersonal skills.

Overview

Advannotech is a leading IoT Solutions company looking for a technically skilled Software Support Technician with great interpersonal skills to join our team, you will be responsible for providing support and installing Time and Attendance and access control systems. Training on the company’s specific product offering will be provided.

Duties and Responsibilities

Provide telephonic and remote login support
Assist clients with Software and hardware queries
Provide a professional service to clients to maintain high levels of customer service
Promote new features and modules of company

Advise client on best practice for their organization

New Client Installations

Evaluate client information and scenarios
Establish best practice and advise clients

Conduct software setup
Provide both in person or virtual training

Minimum Requirements

IT Qualification
Proficient in Microsoft office with specific experience n Microsoft Excel

SQL background will give you an advantage
Good understanding of IT communication protocols

Professional English communication skills, both written and verbal
Good administration and follow up skills

Salary Range: R 10 000 CTC – R 15 000 CTC per month

Job Type: Permanent

Salary: R10,000.00 – R15,000.00 per month

Ability to commute/relocate:

Menlyn Park, Gauteng: Reliably commute or planning to relocate before starting work (Required)