Transition Coordinator urgently needed: APPLY HERE
Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
With over 35 years’ experience in managing contact centre operations across the globe, we are proud of our ability to deliver real business value through our exceptional people, best practice models, process and leading technologies.
We are also backed by Dimension Data – a global IT service specialist and solution provider, and NTT – one of the world’s largest telecommunication companies in the world.
Our purpose is to make every person we come in contact with experience the exceptional and we believe in creating sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
Want to be part of our team?
The purpose of this position is to enable the smooth changeover and coordination with the Transition Team of all agreed clients transition plans
What you’ll be doing
What would make you a good fit for this role?
Project and Transition Management
Works according to standard methodologies and task lists to plan for a service transition
Customizes task lists for specific client requirements
Co-ordinates the tasks on the task lists with the required parties
Updates agreed timelines are reflected in detailed schedule information. Contributes to the identification of resource requirements and will take instruction on who to include in the service transition process
Monitors and updates the plan to ensure that every transition plan is prepared, configured and equipped to operate and support the client service according to agreed Service Level Agreements.
Validates service offerings and complete the required testing to ensure service delivery.
Initiate and co-ordinate asset management, supplier management and vendor management processes as required.
Acts as point of escalation and will be required to problem solve on operational issues. More serious issues need to be escalated to more senior team members.
Remain current of developments in the transition management arena and maintain their expertise on transition management approach and methodology.
Plans and co-ordinates testing, training and change management activities
Delivers transition work on time and in line with the agreed standard of quality.
Takes small to medium size transition from original scope through to final implementation
Manages and delivers small to medium size transition and changes and delivers to agreed scope, time, budget, quality standards.
Collates and prepares all project related documentation and reports
Provides general administrative support, co-ordination of meetings with a variety of stakeholders, including vendors and managers and the booking of meeting rooms
Assists with the monitoring of cost related projects by tracking invoices and payments in relation to the project budget and monitoring costs versus the bud
Assists with the allocation of project resources
Maintaining and monitoring transition plans, transition schedules, work hours, budgets and expenditures
Produce and maintain transition reporting dashboards and other reports as required, related to new business transitions
Able to communicate with stakeholders at all levels
Establishes relationships with the client contact person and negotiate and agree timelines for service handover and activation.
Ensures that all parties remain informed throughout the process by preparing the required communication on a regular basis.
Facilitate meetings to transition plan, update to support throughout the process.
Matric or Equivalent
3 – 4 years project / transition administration experience
5 years BPO or Contact Centre experience
ITIL Foundation an advantage
Budget Management experience
Project Administration (L3)
Planning and organising (L3)
Oral and Written Communication (L3)
Attention to Detail
Problem Solving (L3)
We want people like you! The passionate kind. People who live, think and deliver exceptional. If you’re ready to take the next step in your career, then look no further!
Diversity in Merchants
Merchants is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.
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